Think Together is a nonprofit organization dedicated to changing the odds for kids through expanded education programs, like afterschool programs, early learning, student services and school improvement.

Interns will be placed with a department in Think Together’s Home Office based on their academic background, professional skills, interests, and goals. Under the mentorship of designated staff members, interns will work both independently and collaboratively with their departments on projects that support Think Together’s mission and operations. Interns will gain a broad understanding of how a particular department functions within the context of a large nonprofit organization and will develop skills and knowledge related to their academic and professional goals. Interns will also have opportunities to attend regular staff speaker series and professional development sessions.

The Partner Success Intern will assist the Partner Success team in supporting with the implementation and tracking of engagement strategies designed to improve each school district partner’s experience with Think Together, elevate their levels of satisfaction, and enable the successful renewal of all partner contracts. 

Description of Tasks 

• Research school district partners, update partner profiles and account details in our customer relationship management (CRM) tool, Salesforce, with market intelligence, district administrator contacts information and funding details. 

• Customize partnership impact reports, partnership overviews and presentations using PowerPoint, Adobe and Canva for internal stakeholders to present to district administrators and school boards.  

• Support the implementation, tracking, reporting, and analysis of partner engagement strategies using Excel and Salesforce.  

• Perform ad hoc analysis of the state of partner health (satisfaction) using survey and satisfaction statistics, market research, partner landscape analysis and other factors.  

• Complete weekly Customer Experience improvement reports highlighting updates and status of strategy implementation. 

• Support completion of various Partner Success projects with collateral development, progress tracker creation and implementation or other work as needed. 

• Participate in Partner Success internal meetings, Home Office meetings, and cross-department meetings as needed. 

• Perform other duties as assigned by the Senior Director, Partner Success and inherent in the position. 

Learning Outcomes 

• Experience with the cycle of Customer Experience from partnership inception and ongoing engagement to contract expansion and renewal.    

• Experience in customer engagement strategies that result in elevated levels of partner satisfaction, partner health, and partner retention.  

• Experience in partner health improvement strategies to repair and restore levels of partner satisfaction and health.  

• Experience with the development of collateral to support Customer Experience including partner impact reports, partner overviews and partner presentations to senior level administrators and school boards. 

• Experience working with customer resource management tools (CRM – Salesforce) to manage an accurate partner database.   

Training   

• General employer orientation, which may include safety training. 

• Weekly scheduled one-on-one mentor meetings. 

• Staff speaker series and professional development sessions. 

• Building effective customized collateral using PowerPoint, Adobe, and Canva. 

• Preparing partner presentations to district administration or school boards.  

• Using the Salesforce CRM platform for contacts and partner management. 

• Utilizing research tools including California Department of Education websites. 

• Reviewing and analyzing the state of partner health, implementing strategies to establish, repair, sustain or enhance satisfaction.  

QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in progress – Candidates must be at least a rising junior or senior in college, having completed at least 2 years of undergraduate coursework.
• Strong attention to detail and excellent written and oral communication skills
• Desire to work collaboratively, with an openness to feedback and desire to grow professionally
• Passion and enthusiasm for education, nonprofit administration, and/or community service.

• Excellent organizational, analytic, problem solving, and interpersonal skills.

• Experience with Excel, PowerPoint, Canva and any customer relationship management tool (including Salesforce) is ideal.

COMPUTER SKILLS:
• Familiarity or comfort with remote/hybrid work tools such as: Outlook, Microsoft 365 Suite, Zoom/MS
Teams, cloud sharing
• Use of typical office equipment

WORK ENVIRONMENT:
• Moderate Noise (examples: typical office noise)
• Stand, Walk, Sit (in general office environment)
• Computer Screen visual in performance of role
• Lift up to 10 pounds
• Travel up to 10%

Hours/Location  

• Start date: June 2026 

• End date: 10-12 weeks from start date or in alignment with college or university requirements  

• 15-25 hours per week  

• Hybrid role, mostly remote with some in-office meetings and partner site visits.